Kati Buckland CD

New Franchise Owner Success Manager Appointed

Franchise Owner Success a Priority

kati buckland franchise owner success

Chem-Dry has brought on longtime franchise owner Kati Buckland as its new Franchise Owner Success Manager. Buckland has been with Chem-Dry since 2000, growing her portfolio to five licenses over time. As a standout business owner and former member of Chem-Dry’s Franchise Advisory Council, she will use her expertise in growing and operating franchises to help drive franchise-owner performance through the brand’s newly enhanced QuickStart program, which helps new owners get the training and support they need for equipment and back-office operations and move from onboarding and training to revenue generation in weeks, as they build their business.

Mentoring is nothing new to Buckland, who has been supporting franchise owner success since her earliest days with the brand. As she grew her Chem-Dry footprint with additional licenses, she also stepped up her support of other owners by taking a spot on the Franchise Advisory Council in 2002. Now she will take all that experience into a new challenge: retooling, enhancing, and directing the brand’s QuickStart program.

“What I love most about this brand is the bond between owners in the system – how everyone is so open and willing to help each other achieve our maximum potential,” Buckland says. “To be able to step into this role after 22 years, and take this on as my sole responsibility, is quite honestly a dream come true. It is my goal that every Chem-Dry franchise owner has the core training they need for immediate success, and the tools and resources to help meet their goals.”

Chem-Dry is Committed to Help Grow Your Business

Buckland’s hiring is just one aspect of the brand’s commitment to franchise owner growth, wherever those individuals are in their Chem-Dry journey. New franchise owners get hands-on experience during a weeklong residency at the Logan, Utah campus. They also learn how to operate each of the Chem-Dry business systems, so they are comfortable both in the office and the field.

That’s also when new owners tap into QuickStart for coaching that will reinforce training and achieve benchmarks. Those efforts are supplemented by wraparound marketing support that covers online marketing, social media content development and much more, all designed to ensure a strong start and steady growth in those crucial first weeks and months.

“Franchisees will find solace in knowing this program is being led by a seasoned, successful past franchise owner who has instrumental knowledge and experience operating the business and achieving long-term success,” says Ed Quinlan, President. “Kati is a doer, and she has set a huge amount of accountability within our teams to ensure the needs of each franchise owner are being met. There’s truly no better person suited for this role.”

Learn More about Franchising with Chem-Dry

Chem-Dry is the world’s largest carpet and upholstery cleaning franchise, with a network spanning more than 55 countries, serving over 40,000 homes and businesses a week. Chem-Dry is a top-rated global franchise with unrivaled franchise service and support. The Chem-Dry Hot Carbonating Extraction process delivers a faster-drying, deeper and more environmentally friendly clean that appeals to home and business owners. In addition to carpet and area rugs, Chem-Dry provides cleaning and renewal services for tile and stone, granite countertops, leather and upholstery.

To learn more about the Chem-Dry franchise opportunity, start by visiting our research pages here. To start a conversation with the Chem-Dry franchise team about investing in the Chem-Dry franchise opportunity, fill out our form here. We look forward to hearing from you!

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