Meet the Chem-Dry Franchise Team

As a member of the HRI family of franchise brands, Chem-Dry benefits from the parent company’s proven track record of building category-leading franchise systems within the residential and commercial services industries. HRI’s infrastructure and expertise in areas including research & development/innovation, marketing, training and coaching have allowed the company to grow franchise brands Chem-Dry® Carpet and Upholstery Cleaning (3,000 units across over 50 countries) and N-Hance® Wood Refinishing (more than 500 locations globally) into market leaders. Our Chem-Dry Franchise Team is made up of many talented individuals ready to help you make the leap to business ownership.

Marketing and Executive

Ed Quinlan, President of Chem-Dry
Ed oversees business support services for Chem-Dry’s franchisees, including training and business coaching programs designed to improve performance and the implementation of software improvements designed to make business easier and more profitable.

Bill Zinke, Senior Vice President of Marketing
Bill has over 20 years of marketing experience, including time spent building the brands and expanding the networks of several other franchised concepts. He teaches franchisees how to acquire new customers and generate repeat business, and also helps build national brand awareness and consumer demand through public relations and management of Chem-Dry’s website, social networks and online marketing efforts.

Abby Baker, VP, Marketing

Abby has over 21 years of marketing experience. Her strengths lie in developing brand strategies for long-term growth and consumer awareness, exploiting marketing channels, and supporting product launches and new strategic investments. Her experience includes providing marketing support for several franchise, co-op and retail-based brands. Wherever she’s gone, Abby has increased ROI using data-driven marketing and market research, growing brand awareness with PR and brand integration.

Franchise Development

Douglas Smith, Senior Vice President of Franchise Development
Doug comes to HRI most recently from the Affinion Group, where he was Senior Vice President of Business Development in their Financial Services division. He started his career with Perk Development Corporation, who at the time was the largest franchisee of Perkins Family Restaurants, as well as both Chilis and Bobby Rubinos locations throughout the Northeast. He relocated to Atlanta, Georgia, where he went to work for The Cheesecake Factory Corporation. Following that, he worked at Edward Don and Company, working closely with several corporate, independent and franchise restaurant operations throughout the Southeast.

Dre Carter, Franchise Development Director
Dre comes to us with over 8 years of franchise development experience. He has awarded service-based franchise brands, restaurants, coffee kiosks, and trampoline franchises. Dre and his wife, along with their two dogs, live in Orlando, FL.  They enjoy going to the local theme parks and a lot of outdoor sightseeing. Dre also likes playing basketball, roller skating, and trail hiking.  He says the most rewarding part of the job is partnering with hardworking families, helping them to realize lifelong dreams of business ownership and entrepreneurship.

Dustin Ingle, Director of Franchise Development
Dustin is a Texas Native and veteran who served 10 years in the US Army. He and his wife Jamie have 4 children together and live in the Nashville, TN, area. He has experience as a District Sales Manager developing AT&T retail locations throughout Tennessee and also a decade of experience as an owner and operator of a profitable home restoration/renovation company. His skill set as an entrepreneur and passion in business development are a great asset to the team.

D’Wayne Tanner SVP, Franchise Development

D’Wayne has a deep background in franchising, with over 25 years in the industry, having worked with national brands such as Taco Bell, Wendy’s, Ruby Tuesday and Focus Brands (Carvel, Cinnabon, Schlotzsky’s and Moe’s Southwest Grill). In addition, he has his share of entrepreneurial experiences including partnering in the operation of a fundraising coupon book, called City Saver, in several cities in the Southeast.

Training and Support

Kati Buckland, New Franchise Success Support Manager
Kati was a successful Chem-Dry Franchise Owner for 22 years.  Her franchise was a highly awarded, noted as being top performing and engaged with the network. She served on the Chem-Dry Franchise Advisory Council and took her leadership opportunity to assist franchise owners across the world to implement best practices and create systems for performance and accountability.  Kati brings her experience and her passion for the Chem-Dry brand and its owners to the team to guide franchisees as they begin their business journey.