Chem-Dry Scheduling System Helps Franchisees Excel
Why scheduling systems matter when it comes to business growth
“Let’s get you on the schedule.” It’s a phrase Chem-Dry franchise owners love to hear because it means business. And thanks to OnTrack, Chem-Dry’s proprietary customer scheduling system, or CRM, it also means converting that inquiry about carpet cleaning or any other Chem-Dry service to a booked, revenue-generating appointment is quick and easy.
The OnTrack scheduling system allows franchise owners to keep track of customers, book appointments, track schedules, create invoices, and is integrated with QuickBooks, so they can take care of their accounting needs. It’s a very robust CRM that lets a Chem-Dry cleaning franchise owner stay on top of many important aspects of their business.
Chem-Dry scheduling system makes business easy
Another core value of OnTrack is its ability to provide real-time client information, as well as historical data that can inform the franchisee of upsell efforts and more. That lets every Chem-Dry cleaning franchise owner use the scheduling system to follow up with customers and book repeat business more effectively, as well as stay on top of marketing and other expenses to gauge and measure performance and ROI.
Key benefits of using OnTrack include:
- Accessibility, so the entire staff stays updated on job status
- The capability of planning resources more efficiently
- The elimination of conflicts or double-bookings
- Easily tracking job-completion time, which helps future planning
“As new franchise owners get established, they can track their performance month over month, and then year over year,” says D’Wayne Tanner, Vice President of Franchise Development. “That lets them really drill down into their business and run it more aggressively every month and year. A robust scheduling system can see when there are lulls, for example, and then market more aggressively or call former customers to fill those gaps.”
Ongoing support from franchise launch
New Chem-Dry franchise owners don’t have to wait for OnTrack to be available to them, they have access from their first days of operation.
“It’s a web-based, cloud program, so as soon as we are notified that someone has come on board, we set them up with a user ID, login and password, and then they can get in whenever they want, wherever they are, and begin to go through the online training and get their system set up right away,” Tanner explains.
Learn more about Chem-Dry today!
Chem-Dry is the world’s largest carpet and upholstery cleaning franchise, with more than 2,500 franchises in more than 55 countries, serving 11,000 homes and businesses a day. Chem-Dry is a top-rated global franchise with unrivaled franchise service and support. The Chem-Dry Hot Carbonating Extraction process delivers a faster-drying, deeper and more environmentally friendly clean that appeals to home and business owners. In addition to carpet and area rugs, Chem-Dry provides cleaning and renewal services for tile and stone, granite countertops, leather and upholstery.