North America's Best Carpet Cleaning Franchise Opportunity

Chem-Dry Franchise Customer Reviews

Who Are Our Customers?

Roughly 80 percent of Chem-Dry business happens in the home, the rest in offices and commercial spaces. We serve a special kind of customer who isn’t looking for the least-expensive carpet cleaner but the cleaner who will do it right the first time. 

Seven of every 10 residential customers are women. They tend to be highly educated, with full-time jobs, spouses and two or three children. They’re also upper-middle class, meaning higher-value tickets, higher degrees of loyalty and a higher likelihood of referral. They generally own their upscale single-family homes and want to spend money to maintain them.

Our customers, especially those with children, are careful about whom they allow in their homes. It’s understandable. Some in-home service employees are trustworthy; some aren’t. Chem-Dry has a real advantage: Our brand is well-known and highly rated on Yelp!, Google+ and review sites such as Angie’s List. Customers often choose us over the competition because they find public validation that customers can trust us.

Customers who have pets use us repeatedly because our pet odor and urine removal process tackles the problem at the molecular level rather than masking it. We often acquire new customers when they’ve spent money on pet odor cleaning only to have the smell and stains come back shortly thereafter. Not with Chem-Dry!

Our customers are usually active on social media, too. They often use Facebook and Twitter to ask for carpet cleaner recommendations and sing the praises of Chem-Dry. It’s one of the many ways our customers demonstrate their high level of trust in us, which leads to better business and more profitability for franchisees.

With just under 8 percent of the carpet cleaning market share, we are rapidly growing year after year, and over time our share will increase substantially as customers experience our unique and highly competitive cleaning service.

Chem-Dry franchise customer reviews

Chem-Dry welcomes all customer feedback regarding a recent carpet, upholstery or tile cleaning. Below are testimonials from actual customers who’ve taken advantage of Chem-Dry’s stellar services. In addition to a comment, each customer has the opportunity to score their experience with Chem-Dry.

Jennifer C.

For years I have used Chem-Dry. From my apartment to my new home. Every time the technician is on time, takes their time to do a great job. From my carpeting to my furniture I have always had a great experience with this company. I feel their prices are VERY fair and they even provide coupons on their website to help you save more money. I recommend this company all the time to coworkers, friends and family!


Den P.

LOVE my countertops that now look like new. Terry and Andy made my old granite look and feel better than it has since installed. The job was done quickly and professionally. I would definitely recommend Chem-Dry to anyone looking to clean and reseal their granite counters.


Brian C.

I have worked for this company for many years! I no longer am a service tech and have moved to a different business all together. Chem-Dry takes a lot of pride in training their employees and gaining star certifications within the organization. I can proudly say that Chem-Dry after 14 years of service with them, is the best company I have ever worked for. Thanks for all the experience and knowledge that I have gained. You guys rock!!!!!


Denise S.

I have been using Chem-Dry for many years, but in the last few years of my dog’s life I have had to use them quite frequently. They were the next best thing to magicians when it came to getting the pet stains out of my light grey carpet. They were friendly, knowledgeable, and always showed up on time, if not early. I highly recommend this company and couldn’t say enough about how great I think they are!


Therese S.

Chem-Dry came highly recommended by a friend. We had them clean our carpets after we had some construction done and various workers were in & out of our home due to a roof leak. Stacy & Kevin provided exceptional service. Stacy worked diligently to get us the correct information we needed for our insurance claim, always responding in a timely fashion. Both Kevin & Stacy were extremely informative about their process and the quality cleaning provided by this company was simply top notch. We can’t say enough about the excellent level of customer service and professionalism. Customer satisfaction goes a long way & Chem-Dry knows what it means to go above and beyond.


Brandi K.

Love!! Thanks for keeping our home clean and sanitized!


Sue M.

I have an old sectional sofa and a few area rugs that I thought I’d have to replace, but they were brought back to life Chem-Dry! I highly recommend these services. It’s like having a dry cleaner make a house call! They are very professional, on time, and they do the highest quality of work. My sofa and rugs smell SO good and are thoroughly clean again! Very Satisfied.


Erin W.

Thank you for doing such an amazing job! The carpet looks like new! I didn’t think it was possible after 2 messy little boys running around the house! All the stains are gone! The best it’s looked since we moved in! Great service as well!! Dried Fast.


Amanda P.

After another service cancelled 2 minutes before our scheduled time, we called Chem-Dry, who got us in the same day. The service people were friendly and professional and did a great job. The carpets were almost dry by the time they finish. The floors looked great and they were very straight-forward about various services and what results to expect.


Jeff I.

Outstanding service and results. They brought back the life of our carpet when we thought they needed to be replaced. I can express how happy I am with their level of professionalism and the results of cleaning our carpets.


Mindy G.

We have used many carpet cleaners in the past… but once I found Jeff, I have never used anyone else! First of all, my carpet looks fantastic every time he’s done. Plus, it’s practically dry when he’s finished, not like some places that leave your carpet soaking wet. The Chem-Dry system is amazing! Other than the carpet cleaning… Jeff is one of the nicest, most trust-worthy guys you’ll ever meet. I HIGHLY recommend him and would never use anyone else.