Chem-Dry University Helps Franchise Owners Keep Techs Up To Speed
Comprehensive and frequently updated training programs ensure that Chem-Dry’s techs stay current with all the products and services available
Getting and keeping good employees is a must for any small business, and that includes the ability to train them quickly and efficiently. Chem-Dry cleaning franchise owners have that process under control, thanks to the offerings from Chem-Dry University.
As a part of the franchise license fee, every Chem-Dry franchise owner is able to access online training for technicians, customer service representatives and management. That means a staff that’s up to speed on products, services, proper customer support and everything else that matters to a successful operation, says Ernesto Lopez, Distance Learning Manager.
Online modules provide convenient access
“Chem-Dry University is designed to help teams get trained properly, so that they can get to work providing high-quality services, whether that’s cleaning in a home or business or helping customers by phone or online,” Ernesto explains. “The programs are divided up for technicians and customer-service representatives, so that everyone can learn about his or her job specifically, and then put that training into practice.”
The training modules are short, so that busy professionals can work on them in short periods of time. And they involve testing, so no one moves on before he or she is ready. And because the training is always updated, techs get information about the latest equipment and products, while customer-service reps are able to enhance the skills they need to best serve customers, while also learning about new services to upsell.
Owners benefit from training as well
The university also contains refresher courses for Chem-Dry cleaning franchise owners and their management team as well. Events and announcements at the annual conference are covered, for example, so that everyone can stay caught up on company news.
“Franchise owners are very busy, but they also know the value of ongoing training,” Ernesto says. “Chem-Dry University’s courses are designed so that they can take them as well, or monitor their employees’ progress, and so they get the benefit of the information as well. It’s a very strong offering, and one that’s included in the monthly franchise fee. That makes it a really great value, and something that our competitors do not offer.”
Chem-Dry is the world’s largest carpet and upholstery cleaning franchise with nearly 3,500 franchises in 52 countries, serving 10,000 homes and businesses a day. Chem-Dry has been Entrepreneur magazine’s top-rated carpet cleaning franchise for 29 straight years. The Chem-Dry Hot Carbonating Extraction process delivers a faster-drying, deeper and more environmentally friendly clean that appeals to both home and business owners. In addition to carpet and area rugs, Chem-Dry provides tile and stone, granite countertops, leather and upholstery cleaning.